Patient Satisfaction
The TriStar Health System Family of Hospitals strives to provide the best possible care during your hospital stay. If you feel that you have not received the best care possible, our Customer Complaint Policy provides you with a mechanism to voice your concerns about patient care and safety. All complaints and concerns are given the utmost attention and courtesy. If you have any concerns, questions or complaints about your care or treatment, please let your healthcare provider know on the hospital unit where you are receiving treatment. If you have a complaint, we want to resolve it as soon as possible.
- If during your care at our facility you have voiced a concern to your care provider and feel it has not been resolved, or if you wish to make a formal complaint, please contact our Patient Liaison by calling the appropriate facility number listed below:
| Facility |
Patient Liaison Phone Number |
| Cartersville Medical Center |
770-382-1530 x 2206 |
| Centennial Medical Center |
615-342-4785 |
| Centennial Medical Center at Ashland City |
615-792-2401 |
| Emory Eastside Medical Center^ |
770-736-2284 |
| Greenview Regional Hospital |
270-793-5105 |
| Hendersonville Medical Center |
615-338-1190 |
| Horizon Medical Center |
615-326-2548 |
| Parkridge Medical Center |
423-493-6789 |
| Parkridge East Hospital |
423-855-3527 |
| Parkridge Valley |
423-499-1234 |
| Polk Medical Center |
770-749-8516 |
| Portland Diagnostic Center |
615-325-1235 |
| Redmond Regional Medical Center |
706-802-3022 |
| Skyline Medical Center |
615-769-7170 |
| Skyline Madison Campus |
615-769-5782 |
| Southern Hills Medical Center |
615-332-6140 |
| StoneCrest Medical Center |
615-768-2500 |
| Summit Medical Center |
615-316-3567 |
^Affiliated TriStar Facility
- If you believe your concern has not been addressed by our facility, you may contact:
| Organization |
Address |
Phone |
Email |
| Georgia Office of Regulatory Services |
2 Peachtree Street, N.W.
Suite 33250
Atlanta, GA 30303 |
(404) 675-5726 or 1-800-878-6442 |
|
| Kentucky State Health Department |
Office of Inspector General Division of Healthcare Facilities and Services Western Enforcement Branch
PO Box 2200
Hopkinsville, KY 42240 |
(270) 889-6052
Ext. 1201 |
|
| Tennessee State Health Department |
Cordell Hull Building 545 1st Floor,
Nashville, TN 37247 |
1-877-287-0010 |
|
| Tennessee State Hot Line |
|
1-800-778-4504 |
|
| The Joint Commission |
|
8:30 to 5 p.m., Central Time, weekdays.
1-800-994-6610 |
|
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